Refund & Exchange Policy

All TEEPEA items are quality checked and tested, yet all of the jewellery should be handled carefully as wear and tear in the course of normal use is not considered a fault.

We are unable to refund any online purchases, yet unworn and unused items in their original condition and packaging may be exchanged within 14 days of the initial order.

If you would like to exchange an item, please inform us via email of the style/size/colour that you would prefer. The item from the original order will need to be returned on the recipient’s behalf before a new order containing the exchanged item will be processed.

Additional shipping fees will apply!

TEEPEA cannot be held responsible for goods that may be lost or damaged during the return process so please ensure all items being returned are thoroughly and securely packaged and clearly addressed with all relevant order details.

Any items not thoroughly packaged to avoid damage during transit will be at risk, so please take care when posting.

As TEEPEA is not liable for the loss of an item being returned we recommend that you return it to us using registered mail.

For further enquiries regarding our exchange policy please contact us at

Return Address:
Po Box 3006
Mentone East
Vic 3194

Please ensure you are aware of our current policies at the time of purchase, as this page may be changed at any time. We do not guarantee that our site, or any content within it, will be free from errors or omissions.

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